Privacy policy

Last updated: April 18, 2026

This Privacy Policy describes how My Sound Heavens (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mysoundheavens.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information to process your payment in order to fulfill your orders and perform our contract with you.
• Online tracking technologies such as pixels, web beacons, and cookies used when you interact with our advertisements or emails.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling orders, and managing your account.
• Marketing and Advertising. We may use your personal information for promotional purposes, such as sending marketing communications by email or text message.
• Security and Fraud Prevention. We use your information to detect or investigate fraudulent or illegal activity.
• Communicating with You. We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site to power and improve our Services. For specific information about the Cookies used by Shopify, see https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, marketing partners, and legal obligations as described in this policy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you believe we have collected such data, please contact us for deletion.

Security and Retention

We cannot guarantee “perfect security,” but we use reasonable measures to protect your data. We retain your information for as long as needed to maintain your account and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to access, delete, or correct your personal information, or opt-out of "targeted advertising." You can exercise these rights by contacting us below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@mysoundheavens.com

For the purpose of applicable data protection laws, My Sound Heavens is the data controller of your personal information.